Websales - Terms & Conditions

 

Following a PayPal purchase, an e-mail of confirmation will be sent personally, usually on the same or next working day (the only exception to this will be the rare event of a family holiday. In this case, please be patient - we do not wish to advertise empty premises).

A small stock of the more popular pickups is held - for other pickups, scratchplates and accessories, lead times are generally 2-3 days and small parts will be posted on the same or the next working day following completion. For larger items such as loaded scratchplates, items will be dispatched on Thursdays.

Postage in the UK is Royal Mail First Class and non UK deliveries are sent by Royal Mail Airmail. Prices for parts include postage and packing worldwide and an email will be sent confirming dispatch.

For non -EU countries, items have to be processed by the local customs agencies (and some are less efficient than others) so please allow 35 working days for delivery.

For complete instrument sales, DHL are the preferred carrier and the price of shipping will be additional to the price of the instrument. Also, please note that some non- EU countries will charge import duties (an example being 8.7% +$6.00 in the USA). Since the imposition of these taxes seems fairly random, the customer will be liable for any duty payable.

A one week evaluation period for new instruments is acceptable at the end of which, should the purchaser not be satisfied, they may return it at their own cost stating their reasons and take responsibility for its safe packaging and transit - should the instrument be returned in a damaged condition, part or whole of the cost may be retained by Almuse. Also please note that the tonewoods used are selected from reputable sources and supplied in good faith. Almuse can not be held responsible for negligent storage resulting in damage caused by extremes in temperature or humidity and for this reason, since wood is a natural material, a three month period is deemed to be an adequate amount of time for any flaw to become evident. Should any problems occur within this period, Almuse will make every effort to rectify the fault at no cost to the customer. Should an instrument be returned bearing obvious signs of unprofessional / unauthorised tampering or modification, Almuse will consider this a breach of warranty and will have no further statutory responsibility although repair may be effected at our discretion subject to charge.

We regret that at the moment, we can not accept payment by credit/debit card - PayPal is the preferred method however UK customers may also pay by cheque or bank transfer by prior arrangement.